Frequently Asked Questions

Yes! We offer free delivery across the UK on all orders. No hidden charges, no nasty surprises at checkout.

Delivery times vary depending on the item:

• Most items: 3–5 working days

If you need something urgently, feel free to give us a call and we'll do our best to help.

Yes! Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can keep an eye on your delivery every step of the way.

We deliver to most areas across the UK. For some remote locations (such as the Scottish Highlands or certain islands), delivery times may be slightly longer. If you're unsure, please contact us before placing your order and we'll confirm availability for your area.

We offer a 30-day return window from the date of delivery. If you're not completely happy with your purchase, we'll do our best to make it right.

Items must be returned in their original, unused condition and ideally in the original packaging. We're unable to accept returns on items that have been assembled, damaged, or show signs of use.

Simply get in touch with our team within 30 days of receiving your order:

• 📞 Phone: 01964 631 815 (Monday–Friday, 9am–5pm)
• 📧 Email: orders@skhomefurniture.co.uk

We'll guide you through the process and arrange collection where applicable.

This varies by product. Many of our furniture items are delivered flat-pack and require self-assembly, while some larger or premium pieces may arrive pre-assembled. Please check the individual product listing for assembly details.

Yes! All flat-pack items come with full assembly instructions in the box. If you've misplaced yours or need a digital copy, just get in touch and we'll send one over.

We don't currently offer an in-home assembly service, but many of our items are straightforward to put together with just a couple of people and basic tools. If you have any questions about a specific product's assembly, feel free to contact us.

We accept a wide range of payment methods to make checkout as easy as possible:

• Visa
• MasterCard
• American Express (Amex)
• Maestro
• PayPal
• Klarna (buy now, pay later)

Absolutely. Our website uses secure, encrypted payment processing to keep your details safe. We never store your card information.

Yes! We offer Klarna as a payment option, allowing you to spread the cost of your purchase. Simply select Klarna at checkout and follow the prompts to set up your payment plan.

We recommend measuring your space carefully before ordering — including doorways, hallways, and staircases to ensure the item can be delivered into your room. All product dimensions are listed on each product page. If you're unsure, our team is happy to help you find the perfect fit.

Care instructions vary depending on the material:

• Wood: Wipe with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners. Keep away from direct sunlight and heat sources to prevent warping or fading.
• Fabric upholstery: Vacuum regularly and spot-clean with a mild detergent. Check the label for specific care guidance.
• Glass: Clean with a glass cleaner and a lint-free cloth.
• Metal: Wipe with a damp cloth and dry thoroughly to prevent rust.

Yes! All of our products come with at least 12-month manufacturer's warranty as standard. If you experience any issues within this period, please contact us and we'll work with the manufacturer to resolve it as quickly as possible.

We stock a wide range of trusted furniture brands including Teknik, Baumhaus, Core Products, Jual, Alphason, and many more. We're always adding new brands and products, so check back regularly for the latest additions.

We'd love to hear from you! You can reach our friendly team in the following ways:

• 📞 Phone: 01964 631 815
• 📧 Email: orders@skhomefurniture.co.uk
• 🕐 Business hours: Monday–Friday, 9am–5pm