Free UK Mainland Delivery On All Orders
We take a simple view on things here at Price Crash Furniture - how can we make it easier for the customer? One of the things that we have always stuck with is free shipping on all orders, as we have more than once recently heard the boss ranting as he is trying to buy something online only to get to checkout and find he has an expensive delivery charge becuase he has not met a minimum spend value. As such we offer Free Standard Delivery on all orders to the UK Mainland and the Isle of Wight.
Unfortunately that does mean we have to add a surcharge for the Isle of Man and Northern Ireland, however we are comitted to keeping this as low as we can, courier rates regularly update and as such so do our surcharges - they do sometimes go down as well as up.
Different delivery firms have different strengths & weaknesses, so we use a variety of delivery firms across the entire product catalogue, from the traditional courier networks such as UK Mail, TNT & DPD to specialist services such as DX Freight, Palletline for larger items, and 2 man delivery services from the likes of TMF, Panther and ArrowXL for those special items of furniture.
We may also switch firms if we are having performance issues with one and we notice they are busy and struggling to get deliveries made on time, if you are keen to know who may be delivering a given item then feel free to ask, we're happy to make special arrangements if need be.
Next Day Express
Next day express is available of a high proportion of the range, however orders need to be placed as early as possible for this, ideally by 11am, but certainly no later than midday to guarantee same day dispatch on a next working day service.
Like many things this is possible, however with furniture it has a nasty habit of being expensive, that being said at certain times of the year courier networks are greatful for extra volume on a Saturday to take the pressure off the weekdays, ask us the question and we'll see what can be done.
Changed your mind?
If you decide not to keep any product you have purchased from us, you need to notify us in writing (either by email, or our online contact form) within 30 (thirty) days of your order being delivered, giving us the reasons for your return and providing your order number and contact details.
After we have agreed your return, you must arrange for and pay for the return yourself. Please take extra care if deciding to return an item as we can only accept returns that are in as-new condition, and ideally also in the original packaging. If you assemble your furniture this is deemed as you accepting the item and it therefore cannot not be returned unless it is then proven to subject to a manufacturing fault. It is very important that all items being returned to us have the same standard of packing on them for their return journey to our warehouse as they had on their first journey to our customers. You are responsible for the item until it is delivered to us. Once your item arrives back at our warehouse, it will be inspected to check it is in a re-saleable condition and that no parts are damaged or missing.
Please note that any of our “made to order” pieces, customised for you, or bespoke items are unable to be returned.
For health and safety reasons, we cannot accept returns on our mattresses unless these are still sealed in their original packaging and completely unused.
When will you get your refund?
Once your return has been inspected by our team and approved, we will refund you via your original method of payment. All refunds will be issued within 14 days of us receiving the returned item back. Refunds will normally appear back in your original payment account within 5-10 working days from the day they are processed depending on the payment method used.
Please note that we do not offer a free returns service and we will only refund the cost of the item. We will not refund the cost of the return postage/courier/carriage.
If the returned goods received by us are not in a saleable 'as new' condition, then we reserve the right to make a deduction from your refund for downgrading a product to a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This does not affect your statutory rights.
Faulty, scratched or damaged items, or missing parts?
We do our best to make sure everything arrives perfectly, but on the rare occasions it doesn’t, our customer services team are here to help.
During delivery you should check the condition of all packaging before signing for the item. Any obvious signs of damage to packaging should be reported to the delivery team and documented clearly on the delivery note, or you should reject the delivery entirely.
We require photographic evidence for any faulty or damaged goods before we can arrange a replacement item, or replacement parts to be sent to you. Please contact us here, giving us as much detail as possible. Please note that naturally occurring characteristics of timbers and leathers such as knots and grains will not be considered as faults. Cosmetic damage such as stratches and chips to the finish need to be notified prior to assembly.
Damaged items will be classed as individual items and will be replaced as such. In no way will damage to individual items class the whole consignment as damaged or entitle you to a free return of the whole order.
Your statutory rights
Don’t worry, nothing in this page affects your statutory rights.
Please refer to our Terms and Conditions for more information.